Privacy policy
Last Updated: September 22, 2023
This Privacy Policy describes how Séléné Hélios (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on selenehelios.fr (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or any other person from whom we have collected information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information To provide the Services, we collect and have collected personal information about you from various sources as described below. The information we collect and use varies depending on your interaction with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or other individuals.
Personal Information We Collect The types of personal information we obtain depend on your interaction with our Site and your use of our Services. When we use the term "personal information," we refer to information that identifies you, is related to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information You Provide Directly The information you submit directly through our Services may include:
Basic contact information, including your name, address, phone number, email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information, including your username, password, security questions. Purchase information, including the items you view, add to your cart, or add to your wishlist. Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services. Certain features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but it may prevent you from using or accessing those features.
Information We Collect Through Cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser information, network connection information, IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from providers and service providers who may collect information on our behalf, such as:
Companies that support our Site and our Services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment to fulfill your orders and provide the products or services you requested, to fulfill our contract with you. When you visit our Site, open or click on emails we send to you, or interact with our Services or our ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies. All information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.
How We Use Your Personal Information Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending you account-related notifications, purchase notifications, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you ads for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and on other websites. Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your login information. We strongly recommend that you do not share your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately. Communication with You. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide you with effective services, and maintain our business relationship with you.
Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our shop with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to conduct analytics and better understand user interaction with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser settings. Please keep in mind that deleting or blocking Cookies may have a negative impact on your user experience and may lead to the malfunction of certain features and the overall functionality of the Services or make them unavailable. Additionally, blocking Cookies may not completely prevent the way we share information with third parties such as our advertising partners.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
To providers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, execution and shipping). To business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. When you direct us, request, or otherwise consent to our disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations, with your consent. With our affiliates or within our group of companies, in our legitimate interest in operating a successful business. As part of a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar demands), to enforce any applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or other individuals. In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (*), regarding users, for the purposes stated in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category Categories of Recipients Identifiers such as basic contact and some order and account information Commercial information such as order information, purchase information, and customer support information Internet activity or similar, such as Usage Data Service providers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment and customer support partners, and data analytics providers) Business and marketing partners Affiliates We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public part of the Services, that content will be public and accessible by anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of the information you make public or for the accuracy, use, or misuse of the information you disclose or receive from third parties.
Third-Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated or non-controlled websites or other platforms, you should review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitations on their use by us or by a third party. Our inclusion of such links does not imply, by itself, any endorsement of the content of these platforms or their owners or operators, unless stated otherwise on the Services.
Children's Data The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request that such information be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge of "selling" or "sharing" (as those terms are defined under applicable law) personal information about individuals under the age of 16.
Security and Retention of Your Information Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send may not be secure during transmission. We strongly recommend not using unsecured channels to communicate sensitive or confidential information with us.
The retention period of your personal information depends on various factors, such as the necessity of the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as allowed by law.
Right to Access/Know. You may have the right to request access to personal information we hold about you, including details about how we use and share your information. Right to Deletion. You may have the right to request that we delete personal information we hold about you. Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you. Right to Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions. Right to Restrict and/or Object to the Use and Disclosure of Sensitive Personal Information. You may have the right to request that we limit our use and/or disclosure of sensitive personal information to what is necessary to provide the Services or reasonably expected by an average individual. Processing Restriction: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of Consent: When we rely on consent to process your personal information, you may have the right to withdraw that consent. Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal. Manage Communication Preferences: We may send you promotional emails, and you can choose to stop receiving them at any time by using the unsubscribe option provided in our emails to you. If you choose not to receive them, we may still send you non-promotional emails, such as those related to your account or orders you have placed. You can exercise any of these rights where indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to your request. Under applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require that you verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints If you have complaints about how we process your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, you may have the right, depending on your place of residence, to appeal our decision by contacting us using the contact information provided below or to file a complaint with your local data protection authority.
International Users Please note that we may transfer, store, and process your personal information outside of the country where you reside, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority of the UK, as applicable, unless data is being transferred to a country that has been deemed to offer an adequate level of protection.
Contact If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at philomene@selenehelios.fr.